Other frequently asked questions

【business hours】
Online orders are accepted 24 hours a day.
Please contact us by phone during the hours below.
Weekdays: 11:00 - 18:00 Saturdays, Sundays, and holidays: Closed
*Orders placed on Saturdays, Sundays, and public holidays will be processed on the following business day.

[Regarding delivery date and time and office stop]
You can specify the delivery date and time and stop at the sales office in the [Special notes to the store] located at the bottom of the item you purchase when you pay for the cart.

Please specify the delivery date and time at least 3 business days after the date of your order (for some remote islands, please specify 5 business days or later) . Also, unless otherwise specified, we will deliver as quickly as possible.

[About product shortages and out of stock]
In our online shop, we display the inventory in combination with the inventory of some directly managed stores, so it is necessary to check the actual inventory.
Therefore , if there is a gap in inventory, we may not be able to secure the inventory depending on the timing of your order .
If the product is out of stock, we will contact you to cancel your order.

[About bank transfer settlement]
If you choose to pay by bank transfer, we will reserve the product for 7 business days .
Please note that if payment cannot be confirmed after 7 business days, the order will be cancelled.

[About the color of the posted product]
We check each product image one by one and strive to reproduce the actual color as much as possible, but due to the characteristics of your computer, or depending on your monitor or browser environment, there may be slight differences in color. There is Please note.

[About copyright]
Documents in the Fellows store (https://pherrows.tokyo/ and below) are protected by copyright law (belonging to Optimus Unity Co., Ltd.).
Unauthorized reproduction is illegal regardless of whether it is an individual or a corporation. Please note earnestly.